Privacy Policy

1. INTRODUCTION

E-platform credit SDN BHD (Company No. 202401234567 (1234567-A)) ("we" or "our" or "us" or "the Company") takes your privacy and the security of your information very seriously. This Privacy Policy governs your use of any of the services, functions or features provided by the Company. Unless otherwise defined herein, capitalized terms shall have the meaning assigned to such terms in the Terms and Conditions. This Privacy Policy is written in English.

2. TERMS

For the purposes of this Privacy Policy, the terms have the following meaning:

• 'Consent' means any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;
• 'Personal data' means any information relating to an identified or identifiable natural person including name, identification number, contact details, income particulars, location data, online identifier, and factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity;
• 'Personal data breach' means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed;

3. LEGAL BASIS FOR PROCESSING THE DATA (LAWFULNESS OF PROCESSING)

• • All activities may be monitored and recorded. Anyone who interacts with our services expressly consents to such monitoring and recording.
• • You agree and give explicit consent to the Company to request, collect, use, administrate and operate your personal data for providing our services in accordance with applicable laws and regulations.
• • Processing is necessary for compliance with legal obligations to which the controller is subject.
• • We collect, process, transfer and store personal data in connection to your consent and legitimate interests arising from our business relationship.

4. PURPOSES FOR DATA COLLECTION

Your data is collected to:

• • Operate and maintain loan applications including accounting, information system management, system testing, maintenance and development
• • Provide operational support and customer service
• • Conduct customer surveys and manage customer relations
• • Optimize marketing efforts and business operations
• • Send information about new services and newsletters
• • Protect vital interests of customers and others
• • Comply with legal requirements, regulations, and regulatory authorities
• • Assess creditworthiness and manage financial risks
• • Prevent fraud and ensure transaction security

5. YOUR RIGHTS

You have the right to:

• • Request correction of any collected personal data
• • Receive a copy of your personal data in electronic format
• • Request deletion of your personal data ("right to be forgotten") where retention infringes relevant legislation
• • Receive information about our data processing activities, including purposes, storage periods, and collection methods
• • Object to processing on compelling legitimate grounds
• • Lodge a complaint with supervisory authorities if you consider there is a personal data breach

6. SHARING OF PERSONAL INFORMATION WITH THIRD PARTIES

We may disclose personal information to third parties for legitimate business purposes. We may disclose personal information to companies and organizations acting as our agents, contractors, service providers, and professional advisors. These third parties are not authorized to retain, share, or use personal information for purposes other than providing hired services. We do not sell, trade, or share personal information for third-party marketing purposes.

We may also elect to transfer your personal information to third parties such as law enforcement agencies and government agencies under special circumstances:

• (i) To comply with legal requirements, judicial proceedings, court orders, or legal process served on us or its affiliates,
• (ii) To investigate possible crimes such as fraud or identity theft;
• (iii) In connection with company sale, purchase, merger, reorganization, liquidation or dissolution;
• (iv) When we believe it is necessary to protect rights, property, or safety of us or other persons, or
• (v) As otherwise required or permitted by law, including contractual obligations of us.

7. HOW DO WE PROTECT YOUR INFORMATION

We take the security of your personal data very seriously. We use reasonable administrative, physical, and technical safeguards to secure the personal data you share with us. We implement secure data transmission and storage systems, access controls and authentication measures, regular security assessments and updates, employee training on data protection, and incident response procedures for data breaches.

The security of your use of our services relies on your protection of your electronic device. You may not share your instance of the electronic device with anyone. You must promptly notify us if you become aware that any information provided by or submitted to your electronic device is lost, stolen, or used without permission.

8. MONITORING AND RECORDING

All communications, transactions, and interactions with our services may be monitored and recorded for quality assurance, training purposes, regulatory compliance, and fraud prevention. By using our services, you expressly consent to such monitoring and recording.

9. CONSENT MECHANISM

By submitting your loan application and using our services, you explicitly consent to the collection, processing, and use of your personal data as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal and contractual obligations.

10. COMPLIANCE STATEMENT

This Privacy Policy complies with applicable data protection laws and regulations. We regularly review and update our practices to ensure continued compliance with evolving legal requirements and industry standards.